Return Policy

How It Works

1. Contact our support team to confirm your refund request.
2. Ship items to our warehouse.
3. We will refund your money when we receive your items.

Common Situations

30 Days no reason to refund

From the time you receive the product, we offer 30 days of no reason to refund. The use of this clause is provided that the product has not been damaged and does not affect the second sale.

(Some products do not support refunds, please see "Non-Returnable Items" for a detailed list of products.)

Get a wrong product

Due to various reasons such as the warehouse pasted the wrong product bar code, we may send the wrong parts. If you find that the product you received is wrong, please take a photo and contact us, we will exchange it for you free of charge, and we will bear the freight of the return.

Damaged Items

If the products you receive are damaged, please send them back to our warehouse, we will replace the new products for you, and the return freight will be borne by us.

Doesn't Compatible with Your Vehicles

1. If your vehicle model is the same as the model we described for use, but the product received is still not suitable, we will provide a full refund after receiving your return, and bear the return shipping cost.
2. If your model is not in our description, within 30 days of receiving the product, you can use our "30 days no reason to refund".

Non-Returnable Items

The list below provides a high-level list of merchandise that is classified as non-returnable per our Return Policy. Some parts may be denied return because they share the same categorization as their electrical counterparts (i.e. fuel pumps). In these cases, the Team Member may override the denial and process the return. This list represents most but not necessarily all of the non-returnable parts. See your local store team member for assistance
4WD Switches, ABS Speed Sensors, AC, Heater Switches, Air Injection Valves, Temperature Sensors, Blower Motor Resistors, Blower Switches, Camshaft Position Sensors, Crankshaft Sensors, Carburetors, Combination Switch Connectors, Engine Computers, Coolant Temperature Sensors, Cruise Control Relay, Relays, Dimmer Switches, Distributor Cap and Rotor Kits, Distributor Parts, Distributors, Door Jamb Switches, Door Lock Actuators, Door Lock Switches, EGR Pressure Feedback Sensors, EGR Valve Position Sensors, EGR Valve Temperature Sensors, EGR Valves, Sensors, Fuel Injection Kits, Fuel Pressure Regulators, Fuel Pump Components, Fuel Pumps, Engine Gaskets, Gasket Kits, Headlight Switches, Idle Air Controls, Ignition Coils, Ignition Modules, Ignition Pickups, Ignition Switches, Impact Sensors, Knock Sensors, Lighting Connectors, Door Lock Cylinders, Mass Airflow Sensors, MAP Sensors, Mirror Switches, Neutral Safety Switches, Oil Pressure Switches, Oxygen Sensors, Pedal Sensors, Points and Condensers, Power Window Switches, Purge Valves, Relays, Smog Pump Kits, Smog Pumps, Speed Sensors, Steering Angle Sensor, Stoplight Switches, Switch Connectors, Temperature Switches, Throttle Bodies, Throttle Position Sensors, TPMS Sensors, Kits, Turbo Chargers, Turbo Charger Parts, Turbo Charger Sensors, Turbo Charger Solenoids, Turn Signal Switches, Vacuum Pumps, Variable Valve Timing Actuators, VVT Solenoids, Voltage Regulators, Wiper Switches.

General return process

● Initiate a return: write to us at support@gstpautoparts.com with product photos and / or videos and tell us your order number. Our customer service staff will determine eligibility for a refund request within 3 business days.

● Return the item: If your return is approved, we will send you a return address and instructions on how and where to ship your package. (Note: Items returned without authorization will not be accepted）.

● Refund or Exchange: After receiving the return / exchange, we will inspect the item within 2 business days, then provide replacement or refund.

 Return Fee

● No processing fee charged to consumers for returning a product.

● If the return is due to our problems (such as: incorrect products, product quality problems), we will give you a full refund.

● If the return is due to a buyer's problem (such as: I don't like the item / want it, ordered the wrong product / size), the buyer should pay the freight and we will not refund the original shipping cost.
● If the product returned by the customer is damaged or lost in transit, we will contact the customer by mail within two business days to confirm the problem with the customer. If the customer requests a refund, we will deduct 20% of the order price and provide the customer with a partial refund.

Finally

● After we have received and inspected your return, we will notify you whether the return is approved or rejected. If accepted, your refund will be credited to your original payment method within 2-3 business days.

● If you don't receive your refund within 2-3 business days, please check your bank account again. Then contact your bank or credit card company. It may take a while for your return to be officially posted. If you've done all of these and still haven't received your refund, please contact us at support@gstpautoparts.com